Licensing & Customer Service Specialist

City of Santa Fe Springs; Greenville (SC); On-site; USD 32,000 - 48,000; Full time

Job summary

The City of Greenville is seeking an organized Licensing Clerk to assist customers with business licensing inquiries, explain state laws and local ordinances, and help maintain electronic licensing files. The role includes data entry, processing payments, and balancing cash drawers daily.

Responsibilities include handling license applications, providing information to applicants, and offering general administrative support. Strong attention to detail and customer service skills are essential.

Qualifications

• High school diploma or equivalent.
• Over one year of clerical office experience.
• Municipal licensing knowledge preferred.

Responsibilities

• Process Business Licenses: Serve as the first point of contact for customers renewing or seeking a new business license. Receive, review, and process applications for licenses ensuring all appropriate information is provided and all data is verified for accuracy (e.g., dates, addresses, tax map number, etc.).
• Provide Customer Service: Provide general information about the licensing process and educate customers on state laws and local ordinances governing all business license regulations (e.g., penalties for operating without a license, types of licenses, etc.).
• Provide Administrative Support: As assigned, provide general office and administrative support. Receive and direct various phone calls and mail correspondence. Assist customers with online application submittals. Prepare mailings for new or renewal license information. Maintain background checks concerning business licenses as well as various other files.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Cash handling

Microsoft Office

Licensing software

Education

High school diploma or equivalent

Tools

Licensing software

Data management system

Credit card machine

Job description

The City of Greenville is seeking an organized Licensing Clerk to assist customers with business licensing inquiries, explain state laws and local ordinances, and help maintain electronic licensing files. The role includes data entry, processing payments, and balancing cash drawers daily.

Responsibilities include handling license applications, providing information to applicants, and offering general administrative support. Strong attention to detail and customer service skills are essential.