Licensing, Contracts & Commissions Coordinator

ADP, Inc.; Lincoln (NE); On-site; USD 42,000 - 58,000; Full time

Job summary

American Life Financial Partners, LLC sits in Lincoln, NE, seeking a Licensing, Contracting, and Commissions Coordinator. This full-time role focuses on licensing, contracting, and commission inquiries, ensuring timely, accurate documentation and strong customer service.

You will support onboarding, maintain agent records, and collaborate across teams to resolve issues and improve processes. Strong Excel and Office skills are essential, with attention to detail and organizational prowess driving

Qualifications

• High School Diploma required; related degree is a plus.
• 2 years of customer service experience.
• 1 year experience in data entry, licensing, contracting, or related role (or 6 months internal).
• Insurance industry experience preferred.
• Basic knowledge of Excel and Microsoft Office; familiarity with workflow systems.

Responsibilities

• Serve as the primary point of contact for agent licensing, contracting, and commission inquiries via phone and email.
• Process agent licensing, appointments, and contracting activities with complete and accurate documentation.
• Maintain agent records and monitor licensing and contract renewals for compliance.
• Assist with onboarding new agents, including background checks, training requirements, and carrier appointments.
• Support commission administration by processing agent payment updates and reviewing transactions.
• Research and resolve licensing, contracting, and commission issues with agents, agencies, carriers, and internal teams.
• Analyze and reconcile records, reports, and debit balances with accurate documentation.
• Prepare reports and monitor data to identify trends and improvement opportunities.
• Ensure compliance with policies, carrier requirements, and regulatory standards.
• Participate in developing and improving departmental processes and workflows.

Skills

Attention to detail

Organizational skills

Time management

Analytical thinking

Problem solving

Communication skills

Customer service

Team collaboration

Independent work

Multitasking

Education

High School Diploma

Related degree preferred

Tools

Microsoft Office Suite

Excel

Job description

American Life Financial Partners, LLC sits in Lincoln, NE, seeking a Licensing, Contracting, and Commissions Coordinator. This full-time role focuses on licensing, contracting, and commission inquiries, ensuring timely, accurate documentation and strong customer service.

You will support onboarding, maintain agent records, and collaborate across teams to resolve issues and improve processes. Strong Excel and Office skills are essential, with attention to detail and organizational prowess driving