Licensed Vision Retail Supervisor | Lead, Coach & Drive Sales

Visionworks of America, Inc.; Brockton (MA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks of America, Inc. is seeking a Licensed Retail Supervisor/Assistant Manager to lead store operations in Brockton, MA. The role focuses on coaching staff, achieving sales goals, and delivering a memorable patient and customer journey.

Responsibilities include supervising in GM's absence, coordinating appointments, guiding exam lanes and sales floor, and driving profitability with a strong emphasis on customer experience and teamwork. State Optician license required.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Have/maintain a State Opticians License

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Education

HS Diploma or GED

Job description

Visionworks of America, Inc. is seeking a Licensed Retail Supervisor/Assistant Manager to lead store operations in Brockton, MA. The role focuses on coaching staff, achieving sales goals, and delivering a memorable patient and customer journey.

Responsibilities include supervising in GM's absence, coordinating appointments, guiding exam lanes and sales floor, and driving profitability with a strong emphasis on customer experience and teamwork. State Optician license required.