Licensed Store Manager - Seaport

Brobston Group LLC; Boston (MA); On-site; USD 75,000 - 105,000; Full time

Job summary

Brobston Group LLC in Boston is seeking a Licensed Store Manager to lead the Seaport store team in delivering exceptional customer service and achieving sales KPIs. The role oversees merchandising, inventory accuracy, and ensuring prescription eyewear meets brand standards.

You will recruit, onboard and develop staff and drive training participation. The position requires a state optical dispensing license, luxury retail management experience, strong communication skills, and flexibility to work

Qualifications

• High school diploma or equivalent.
• Active state optical dispensing license.
• Retail management experience, preferably in a luxury selling environment.
• Strong oral and written communication and interpersonal skills.
• Financial acumen and ability to analyze KPIs.
• Flexibility to work evenings and weekends.

Responsibilities

• Oversee all sales and operational activities to meet weekly and monthly sales objectives.
• Recruit, onboard, coach and develop store associates.
• Staff the store to consistently deliver exceptional customer service and provide performance recognition.
• Maintain brand presentation and merchandising standards.
• Monitor business via KPIs and implement action plans.
• Manage inventory accuracy and asset protection.
• Guide customers in selecting frames and lenses and ensure prescription eyewear accuracy.
• Support training initiatives and manage employee relations, time and attendance.

Skills

Communication skills

Interpersonal skills

Financial acumen

KPI analysis

Education

High school diploma or equivalent

Job description

Summary

The Licensed Store Manager leads the Seaport store team to deliver exceptional customer service and achieve sales key performance indicators. This role oversees all store operations including merchandising, inventory accuracy, and ensuring prescription eyewear meets brand standards. The manager is also responsible for recruiting, onboarding and developing staff and driving training participation.

Responsibilities

• Oversee all sales and operational activities to meet weekly and monthly sales objectives
• Recruit, onboard, coach and develop store associates
• Staff the store to consistently deliver exceptional customer service and provide performance recognition
• Maintain brand presentation and merchandising standards
• Monitor business via KPIs and implement action plans
• Manage inventory accuracy and asset protection
• Guide customers in selecting frames and lenses and ensure prescription eyewear accuracy
• Support training initiatives and manage employee relations, time and attendance

Requirements

• High school diploma or equivalent
• Active state optical dispensing license
• Retail management experience, preferably in a luxury selling environment
• Strong oral and written communication and interpersonal skills
• Financial acumen and ability to analyze KPIs
• Flexibility to work evenings and weekends