Licensed Security Supervisor

Andy Frain Services, Inc.; Short Hills (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company support

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Work-life balance

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Supervisor to lead an on-site security team at The Mall at Short Hills in Short Hills, NJ.

The role emphasizes safeguarding customers, staff, and vendors while delivering excellent service and demonstrating strong leadership. The position offers competitive pay starting at $23.95 per hour, full-time hours, and a benefits package including medical/dental/vision, a 401(k) plan, PTO, employee discounts, and access to the EAP for confidential

Qualifications

• Prior security experience with supervisory or leadership responsibilities.
• Knowledge of security operations, procedures, and safety practices.
• Ability to obtain and maintain required security licenses/certifications.
• Strong written and verbal communication skills (report writing required).
• Ability to remain calm and professional in high-pressure situations.
• Proven leadership and team management skills.
• Ability to multitask, stay organized, and prioritize effectively.
• Comfortable using security systems and standard office equipment.
• Reliable, adaptable, and detail-oriented.
• Strong interpersonal skills with the ability to work across diverse groups.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing development of staff.
• Ensure proper scheduling, coverage, and accurate timekeeping.
• Oversee daily security operations and ensure compliance with post orders and company policies.
• Conduct site patrols and inspections to maintain safety standards.
• Ensure reports, logs, and documentation are completed accurately and on time.
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed.
• Monitor and support security systems (CCTV, alarms, access control, fire panels, elevators).
• Build strong relationships with mall management, tenants, and local police/fire departments.

Skills

Supervisory leadership

Report writing

Customer service

Interpersonal skills

Team management

Calm under pressure

Education

Security licenses/certifications

Tools

CCTV

Alarms

Access control

Timekeeping systems

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Supervisor

Location

The Mall at Short Hills - Short Hills, NJ

Pay

Starting at $23.95/hour

Position Type

Full-Time

Overview

We are seeking aRetail Security Supervisorto lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

Benefits

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

Key Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

Qualifications

Required

• Prior security experience withsupervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain requiredsecurity licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations
• Proven leadership and team management skills
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

This is ahands-on leadership rolerequiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

Requirements

Customer Service, CPR , Licensed