Licensed Property %26 Casualty Insurance Agent - Remote USA

Texas Professional Insurance Agents; Austin (TX); Remote; USD 57.859.000 - 61.441.000; Vollzeit

Benefits dieser Stelle

Continuing education

Career development

Inclusive culture

Global team

Bonus opportunities

Health benefits

Zusammenfassung

TTEC is a global leader in customer experience solutions, seeking a Licensed Property & Casualty Insurance Agent to work remotely on our Remote CX team. You’ll handle escalated customer calls with empathy and guide policy information to deliver exceptional service.

You’ll log in from a home office with reliable internet, may upsell when appropriate, and participate in ongoing training while enjoying a compensation package including $20.50 per hour plus bonuses.

Qualifikationen

• Active Property and Casualty License.
• 6 months or more of customer service experience.
• Ability to protect member privacy and handle information securely.
• Reliable computer skills and high-speed internet.
• Smartphone or device with IOS or Android for daily login.

Aufgaben

• Resolve escalated or complex customer calls with empathy.
• Provide accurate product and policy guidance to customers.
• Potential upselling of products or services to existing customers.
• Answer incoming communications and conduct research to resolve issues.

Kenntnisse

Property & Casualty license

Customer service experience

Computer literacy

High speed internet

Mobile device access

Tools

Remote work tools

IOS/Android access

Jobbeschreibung

Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland,Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Active Property and Casualty License
• 6 months or more of customer service experience
• Recognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members’ privacy (just as you would expect if it were your own information being shared)
• Computer experience
• High speed internet (> 25 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Continuing education paid for by TTEC
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base pay of $20.50 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make sure all our employees feel.. .. ??..??

#LI-Remote