Licensed P&C Account Associate (NJ) - Customer Support

Raymond Guzman - State Farm Agent; Glen Rock (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Competitive salary

Job summary

Raymond Guzman - State Farm Agent in Glen Rock, NJ is seeking a dedicated Staff Assistant licensed in Property & Casualty to support daily office operations and deliver exceptional customer service. You will handle calls, process requests, and enter data while collaborating with the team to meet goals.

NJ P&C license is required; bilingual is a plus. The role offers health benefits, paid time off, and opportunities for growth within the agency.

Qualifications

• Active New Jersey Property & Casualty license required.
• Experience in administrative or customer service roles.
• Strong multitasking and time management skills.
• Ability to think quickly and deliver complete customer solutions.
• Excellent phone etiquette and communication skills.
• CRM knowledge is a plus.
• Bilingual a plus.
• Proficient with computers and office software.
• Must be able to commute to Glen Rock, NJ.

Responsibilities

• Answer and route phone calls professionally.
• Process customer's requests in a timely manner per office guidelines.
• Provide end-to-end customer support and resolve inquiries promptly.
• Perform accurate data entry and prepare office/customer's documents.
• Meet assigned performance and service goals.
• Work closely with the team to ensure smooth daily operations.

Skills

Customer service

Multitasking

Time management

Phone etiquette

Communication

Tools

CRM systems

MS Office

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

About Us
We are a fast-paced, customer-focused office looking for a dedicated Staff Assistant who is licensed in Property & Casualty in the state of New Jersey. This role is ideal for a self-starter who can think on their feet, handle multiple responsibilities at once, and deliver exceptional service to customers from start to finish.
Responsibilities

• Answer and route phone calls professionally
• Process customer's requests in a timely manner per office guidelines
• Provide end-to-end customer support and resolve inquiries promptly
• Perform accurate data entry and prepare office/customer's documents
• Meet assigned performance and service goals
• Work closely with the team to ensure smooth daily operations

Qualifications

• Must have an active New Jersey Property & Casualty license
• Proven experience in administrative or customer service roles
• Strong multitasking and time management skills
• Ability to think quickly and deliver complete customer solutions
• Excellent phone etiquette and communication skills
• CRM Systems knowledge will put you at the top of the list
• Bilingual a plus
• Proficient with computers and office software
• Must be able to commute to Glen Rock, NJ

Job Types: Full-time

Benefits

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Schedule

• 8 Hour Shift
• Monday to Friday

Work Location: In Person

Job Type: Full-time

Benefits:

• Paid time off

Work Location: In person

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