Licensed Optician: Vision Expert & Customer Experience

EssilorLuxottica Group; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive bonus

Employee discounts

Health benefits

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Licensed Optician to deliver legendary customer service and craft high-quality eyewear that exceeds expectations. You will welcome customers, fit glasses precisely, record measurements, and help the team with complex prescriptions.

Join a brand known for optical excellence, with opportunities to use cutting-edge technology and contribute to a top-tier customer experience in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• State licensure required for opticians.
• Optical dispensing experience preferred.
• Strong customer service, communication and teamwork skills.
• Knowledge of current store merchandise and fashion trends.
• Solid basic math skills and comfortable with POS systems.
• Ability to sell and use an iPad/tablet for transactions.
• Familiarity with POS, computers and calculators.
• Willingness to embrace new technology and change.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead with optical knowledge and guide customers.
• Take and record measurements; adjust eyewear accurately to meet standards and customer needs.
• Assist team with complex product needs and prescriptions.
• Maintain product knowledge; use appropriate tools under time pressure.
• Be proactive, diagnose issues and exceed customer expectations.
• Multi-task, prioritize and manage time with competing priorities.
• Strive to achieve Brand KPIs and competencies.
• Maintain store appearance: clean, attractive, organized.

Skills

High school education

State licensure

Optical dispensing experience

Customer service

Store merchandise knowledge

Math skills

Fashion awareness

Selling with iPad/tablet

POS/computers/calculators

Adaptability to change

Education

High School diploma or equivalent

Job description

LensCrafters, part of EssilorLuxottica, seeks a Licensed Optician to deliver legendary customer service and craft high-quality eyewear that exceeds expectations. You will welcome customers, fit glasses precisely, record measurements, and help the team with complex prescriptions.

Join a brand known for optical excellence, with opportunities to use cutting-edge technology and contribute to a top-tier customer experience in a fast-paced retail environment.