Licensed Optician — Precision Fitting & Vision Care Leader

LensCrafters; New York (NY); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health care

Paid time off

Job summary

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

At LensCrafters, we want every person who enters our doors to feel our passion for care.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Optical dispensing

Customer service

Strong math skills

Attention to detail

Education

High School diploma or equivalent

State Licensure

Tools

POS system

iPad/tablet

Job description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

At LensCrafters, we want every person who enters our doors to feel our passion for care.