Licensed Optician – Precision Eyewear & Customer Experience

Certification TOGAF; Redondo Beach (CA); On-site; USD 71,690,000 - 111,809,000; Full time

Job summary

LensCrafters is seeking a Licensed Optician to deliver the brand value proposition and establish LensCrafters as the premier destination for vision needs in the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

You will take measurements, fit eyewear, assist with complex prescriptions, and provide legendary customer service while using the latest technology

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Optical dispensing

Sales skills

POS familiarity

Technology literacy

Education

High School diploma

State Licensure

Tools

iPad/tablet

POS systems

Job description

LensCrafters is seeking a Licensed Optician to deliver the brand value proposition and establish LensCrafters as the premier destination for vision needs in the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

You will take measurements, fit eyewear, assist with complex prescriptions, and provide legendary customer service while using the latest technology