Licensed Optician - Elevate Eyewear & Customer Experience

Certification TOGAF; Town of Islip (NY); On-site; USD 38,021 - 53,753; Full time

Job summary

LensCrafters seeks a Licensed Optician to deliver brand value and exceptional customer service while crafting high-quality eyewear. You will fit, measure, and adjust eyewear with precision, ensuring every piece meets standards and customer expectations.

You will lead with optical knowledge, engage customers, and collaborate with the team to maintain store presentation and safety. Experience in optical dispensing, state licensure, and a passion for trends are essential.

Qualifications

• High School diploma or equivalent.
• State licensure as Optician.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Customer service excellence

Communication skills

Team collaboration

Attention to detail

Multitasking under pressure

Education

High School diploma

Tools

POS system

iPad / Tablet

Calculators

Job description

LensCrafters seeks a Licensed Optician to deliver brand value and exceptional customer service while crafting high-quality eyewear. You will fit, measure, and adjust eyewear with precision, ensuring every piece meets standards and customer expectations.

You will lead with optical knowledge, engage customers, and collaborate with the team to maintain store presentation and safety. Experience in optical dispensing, state licensure, and a passion for trends are essential.