Licensed Optician - Craft Eyewear & Legendary Service

Certification TOGAF; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Columbia, SC is seeking a Licensed Optician to deliver legendary customer service and precisely fit eyewear. You will welcome customers, take measurements, dispense lenses and ensure quality, while maintaining store standards.

As a frontline team member, you will use iPads/tablets, POS systems and calculators to assist, advise and upsell as appropriate, always prioritizing accuracy and customer satisfaction.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Customer service

Communication

Teamwork

Sales skills

Education

High School diploma

State Licensure

Optical dispensing experience

Tools

POS systems

iPad/tablet use

Calculators

Computers

Job description

LensCrafters in Columbia, SC is seeking a Licensed Optician to deliver legendary customer service and precisely fit eyewear. You will welcome customers, take measurements, dispense lenses and ensure quality, while maintaining store standards.

As a frontline team member, you will use iPads/tablets, POS systems and calculators to assist, advise and upsell as appropriate, always prioritizing accuracy and customer satisfaction.