Licensed Optician - Craft Custom Eyewear & Elite Service

LensCrafters; San Mateo (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters is seeking a Licensed Optician in California to deliver the brand value proposition and exceptional eyewear service. You will custom fit glasses, place prescriptions precisely, and use technology and tools to exceed customer expectations.

The role emphasizes strong customer service, vision expertise, and accuracy in measurements, with opportunities to lead in optical knowledge and contribute to a premier eye care destination.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills using an iPad/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team building

Sales skills

Math skills

Fashion awareness

POS familiarity

Computers

iPad/tablet proficiency

Education

High School diploma or equivalent

State Licensure

Tools

POS system

iPad/tablet

Calculators

Computers

Job description

LensCrafters is seeking a Licensed Optician in California to deliver the brand value proposition and exceptional eyewear service. You will custom fit glasses, place prescriptions precisely, and use technology and tools to exceed customer expectations.

The role emphasizes strong customer service, vision expertise, and accuracy in measurements, with opportunities to lead in optical knowledge and contribute to a premier eye care destination.