Licensed Optician: Precision Eyewear & Legendary Service

LensCrafters; Palo Alto (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters in California seeks a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

The role requires state licensure, optical dispensing experience, and strong math and tech skills to use iPad/tablet and POS systems. Join a team focused on caring for patients and maintaining store standards.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team building

Tech-savvy

POS systems

Math skills

Education

High School Diploma

State Licensure

Tools

POS systems

Calculators

iPad/tablet

Job description

LensCrafters in California seeks a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

The role requires state licensure, optical dispensing experience, and strong math and tech skills to use iPad/tablet and POS systems. Join a team focused on caring for patients and maintaining store standards.