Licensed Optician - Expert Eyewear & Customer Care

EssilorLuxottica; Brea (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters in California is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear while exceeding customer expectations.

You will fit, measure, and adjust glasses with precision, leveraging technology and product knowledge to drive satisfaction and sales. This role requires licensing, optical dispensing experience, and a passion for fashion-forward eyewear.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.

Skills

Strong customer service

Knowledge of current store merchandise

Strong basic math

Awareness of fashion trends

Selling with iPad/tablet

POS & calculators

Adaptability to change

Team player

Communication

Attention to detail

Education

High School graduate or equivalent

State Licensure

Job description

LensCrafters in California is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear while exceeding customer expectations.

You will fit, measure, and adjust glasses with precision, leveraging technology and product knowledge to drive satisfaction and sales. This role requires licensing, optical dispensing experience, and a passion for fashion-forward eyewear.