Licensed Optician / Assistant Manager

AHLEM; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

AHLEM is seeking a Licensed Optician / Assistant Manager to support the Atelier Manager in delivering a luxury retail experience, leading the team, and upholding high standards of service and craftsmanship.

You will provide expert frame styling, lens recommendations, and precise optical measurements, while coaching staff and driving sales in a premium atelier environment.

Qualifications

• ABO certification required; California license preferred but not required.
• Minimum of 2 years in luxury eyewear or high-end retail sales.
• Strong knowledge of ophthalmic lenses, prescriptions, and frame fitting.

Responsibilities

• Deliver a personalized luxury client experience with frame styling and lens recommendations.
• Lead and mentor the team to achieve sales goals and strong client service.
• Perform optical measurements including PD, eye size, bridge size, temple length, and fittings.
• Prepare and manage lab work orders and ensure eyewear meets quality standards.
• Assist with inventory, merchandising, and atelier standards.

Skills

Client relations

Sales leadership

Product knowledge

Communication

Team coaching

Education

ABO certification

Job description

The Licensed Optician / Assistant Manager supports the Atelier Manager in delivering an exceptional luxury retail experience while driving sales, leading the team, and ensuring operational excellence. This role combines advanced optical expertise with client-focused styling, team leadership, and atelier operations to uphold the highest standards of service and craftsmanship.

Key Responsibilities

• Deliver a personalized, luxury client experience through expert frame styling and lens recommendations tailored to each client's prescription, lifestyle, and aesthetic.
• Build and maintain lasting client relationships while developing a loyal client book through exceptional service and follow-up.
• Educate clients on the brand's collections, craftsmanship, lens technology, and product offerings.
• Lead by example to achieve and exceed individual and atelier sales goals through consultative selling.
• Support the Atelier Manager in coaching, mentoring, and motivating the team to deliver outstanding client experiences and strong sales performance.
• Perform accurate optical measurements, including pupillary distance (PD), eye size, bridge size, temple length, and frame fittings using appropriate tools.
• Interpret prescriptions and recommend appropriate lens designs and treatments based on client needs.
• Adjust, fit, troubleshoot, and dispense eyewear to ensure comfort, function, and quality.
• Prepare and manage laboratory work orders, verify prescription accuracy, and ensure completed eyewear meets company quality standards.
• Assist with inventory management, merchandising, visual presentation, daily operations, and maintaining atelier standards.
• Help train and develop team members on sales techniques, product knowledge, optical best practices, and customer service.

Qualifications

• ABO certification required. California Board of Ophthalmic Dispensing licensure is preferred but not required.
• Minimum of 2 years of experience in luxury eyewear, optical retail, or high-end luxury retail sales.
• Strong knowledge of ophthalmic lenses, prescriptions, frame fitting, adjustments, and optical dispensing.
• Proven ability to meet or exceed sales goals while delivering exceptional client service.
• Excellent communication, leadership, and relationship-building skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Medical, Dental, and Vision insurance
• Paid holidays, vacation, and sick time
• Professional development and continuing education opportunities