Licensed Optician - Assistant Manager

LensCrafters; Franklin (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

A leading eyewear retailer in Tennessee seeks an Assistant Manager to support the Store Manager and act as a business owner. Responsibilities include driving sales, managing team performance, and ensuring compliance with company policies. The ideal candidate will have a valid Opticianry license, management experience, and a strong understanding of retail operations. Benefits include health care, retirement savings, and employee discounts.

Qualifications

• 1+ years of management/supervisory experience with direct reports.
• Strong basic math skills required.
• Command of the English language for written and oral communication.

Responsibilities

• Lead in the absence of Store Manager and act as business owner.
• Deliver on key performance indicators and ensure team compliance.
• Provide training and guidance to team members.

Skills

Management

Retail Operations

Customer Service

Communication

Problem Solving

Education

High School Graduate or Equivalent

Current & Valid State Opticianry License

Tools

Cash Register

Computers

Calculators

Job description

General Function

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
• Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to company policies & procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long‑term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
• Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Basic Qualifications

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employment

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.