Licensed Optician

Certification TOGAF; Raleigh (NC); On-site; USD 24,796 - 35,817; Full time

Job summary

LensCrafters is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear. You will help customers with fittings, measurements, and prescriptions, ensuring accuracy and satisfaction.

The role emphasizes brand standards, efficiency, and a strong optical acumen. Responsibilities include providing expert eyewear guidance, using iPads/Tablets for ordering and POS tasks, and collaborating with the team to achieve store KPIs.

Qualifications

• High school graduate or equivalent required.
• State licensure required.
• Optical dispensing experience preferred.
• Strong customer service, communication and team-building skills.
• Knowledge of current store merchandise and fashion trends.
• Solid math skills for lens fittings and pricing.
• Ability to use POS, computers and calculators.
• Willingness to embrace new technology and change.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead with optical knowledge and customer care.
• Take measurements and ensure eyewear meets standards.
• Assist with complex product needs and prescriptions.
• Use technology accurately and efficiently under time pressure.

Skills

Customer service

Communication

Team building

Math skills

Fashion awareness

Selling skills

Technology adoption

Education

High school diploma or equivalent

Tools

POS systems

Tablet/iPad use

Job description

Job Overview

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. The role involves delivering legendary customer service and crafting high‑quality eyewear that exceeds customer expectations.

Major Duties & Responsibilities

• Welcome all customers and set expectations
• Custom fit glasses and accurately place prescriptions in lenses
• Lead by demonstrating strong optical acumen
• Take and record measurements, adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Use technology accurately and efficiently under time pressure, demonstrating product knowledge and appropriate tools
• Proactively explore root causes of issues, forward‑think solutions, and ensure customer satisfaction exceeds expectations
• Multi‑task, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on brand KPIs and competencies
• Maintain store appearance by keeping it clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Resourceful, self‑motivated, and committed to continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

Basic Qualifications

• High school graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills, including the ability to use and carry an iPad or tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may additionally complement a first‑class total rewards package that can include health care, retirement savings, paid time off, vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.