Licensed Optician

Luxottica; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Luxottica's LensCrafters division seeks a Licensed Optician to deliver excellent customer service, accurately fit glasses, and record prescriptions with precision.

You will leverage iPad/tablet tools, manage measurements, and maintain high standards of eyewear quality while contributing to store KPIs. This on-site role emphasizes team collaboration and ongoing learning in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• State Licensure required.
• Optical dispensing experience preferred.
• Strong customer service and communication skills.
• Knowledge of current store merchandise.
• Basic math skills required.
• Awareness of current fashion trends.
• Selling skills and comfort using an iPad/tablet.
• Familiarity with POS, computers and calculators.
• Willingness to embrace new technology and changes.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead with optical acumen and assist with complex needs.
• Take and record measurements; adjust eyewear accurately.
• Ensure eyewear meets standards and customer needs.
• Support team with product and prescription needs.
• Utilize technology efficiently under time pressure and high volume.
• Strive to achieve Brand KPIs and competencies.
• Maintain store appearance and organization.
• Notify management of safety opportunities and follow safe practices.

Skills

Customer service

Communication

Teamwork

Selling skills

Math skills

Fashion awareness

Tech adoption

Education

High School diploma or equivalent

Tools

POS

iPad/tablet

Job description

JOB DESCRIPTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

PREFERRED QUALIFICATIONS

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.