Licensed Optician

Certification TOGAF; Alpharetta (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

EssilorLuxottica is seeking a Licensed Optician to deliver exceptional eyewear and customer service in Alpharetta, GA. You will fit glasses precisely, record measurements, and ensure finished eyewear meets quality standards while helping customers select products that fit their needs.

Responsibilities include assisting with complex prescriptions, using POS and tablet tools, maintaining store appearance, and contributing to brand KPIs.

Qualifications

• High School diploma or equivalent and state licensure to dispense eyewear.
• Experience in optical dispensing and strong customer service.
• Familiarity with eyewear products, fashion trends, and fitting techniques.
• Ability to use iPad/tablet for sales and POS systems.
• Basic math skills for pricing and measurements.
• Ability to multi-task and maintain store appearance.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Record measurements and adjust eyewear with precision.
• Assist team with complex product needs.
• Maintain store appearance and organize stock.
• Adhere to company policies including discounts and inventory.
• Use technology and tools under time pressure.
• Communicate safety opportunities to management.

Skills

Customer service

Communication

Teamwork

Mathematics

Technology aptitude

Retail experience

Education

High School diploma or equivalent

State Licensure

Tools

POS

Tablets/iPad

Calculators

Computers

Job description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.