Licensed Life and Health Insurance Advisor

MCI; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading BPO company is seeking a Licensed Life and Health Insurance Advisor to educate customers on insurance options. This full-time remote role requires strong communication and organizational skills, with opportunities for career growth and competitive benefits.

Benefits

PTO

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Paid Training

Qualifications

• Valid Healthcare Insurance License required.
• Previous call center experience preferred.

Responsibilities

• Educate and guide customers in selecting insurance policies.
• Ensure compliance with insurance regulations and company policies.
• Promote insurance products to meet sales targets.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem-Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We focus on excellence and innovation, establishing ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Full-Time

We are seeking a Licensed Life and Health Insurance Specialist to educate and guide customers in selecting suitable insurance policies. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Office Suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule and problem-solving skills
• Ability to multitask in a fast-paced environment
• Dependable in completing assignments and attendance

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds
• Two 21-inch monitors
• Broadband Internet via DSL, Cable, or Fiber Optic
• No wireless connections allowed for accessing work systems
• Own headset (specific models to be recommended)

Conditions of Employment

• Authorized to work in the job's country
• Willing to undergo background/security investigation and drug screening

Compensation and Benefits

We offer competitive pay, benefits, and incentives, including PTO, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role is largely sedentary, requiring sitting/standing for long periods, operating computers and office equipment, and occasional movement around the office.

Reasonable Accommodation

We provide accommodations per ADA guidelines. Contact Human Resources if needed.

Diversity and Equality

We promote a diverse, inclusive, and discrimination-free workplace, adhering to all applicable laws and regulations.