Licensed Life and Health Insurance Advisor

MCI; North Carolina; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading BPO company seeks a Licensed Life and Health Insurance Advisor to guide customers in selecting insurance policies. This full-time remote role involves educating clients, ensuring compliance, and delivering high-quality service. Join a diverse and inclusive workplace with growth opportunities.

Benefits

Paid time off

Incentives

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Qualifications

• Previous call center experience preferred.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Ensure compliance with insurance regulations and company policies.

Skills

Communication

Organizational Skills

Problem Solving

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Full-Time

We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Engage with customers to understand requirements and provide solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns with their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Office Suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical and problem-solving skills, ability to multitask
• Ability to work efficiently in a fast-paced environment
• Dependable in completing assignments and attendance

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
• Two 21" monitors
• Own headset (models to be recommended during interview)

Conditions of Employment

• Authorized to work in the country
• Willing to submit background/security investigation and fingerprinting
• Willing to undergo drug screening

Compensation & Benefits

We offer competitive pay based on experience, with benefits including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Other Requirements

This role is largely sedentary, requiring long periods of sitting and using office equipment. Reasonable accommodations are available for qualified applicants with disabilities.

Diversity and Equal Opportunity

MCI is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of age, race, gender, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.

About MCI

MCI is a leading provider of business process outsourcing and customer experience solutions, recognized for rapid growth and innovation. We operate globally with multiple subsidiaries and a diverse portfolio of services and clients.

Additional Information

Level: Entry level

Industry: Outsourcing and Offshoring Consulting