Licensed Life and Health Insurance Advisor

MCI; Edmond (OK); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading BPO company as a Licensed Life and Health Insurance Advisor. In this full-time remote role, you will assist customers with healthcare options and insurance policies, ensuring compliance with regulations while delivering exceptional service. The position offers competitive compensation and numerous benefits, including health insurance and career growth opportunities.

Benefits

Paid time off

Health benefits

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Qualifications

• High school diploma or GED required.
• Must have a valid Healthcare Insurance License.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in selecting appropriate insurance policies.
• Deliver high-quality customer service to ensure satisfaction.

Skills

Communication

Organizational Skills

Interpersonal Skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Full-Time

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in selecting appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, etc.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns with their policies.
• Collaborate with team members for cohesive service and policy management.
• Participate in ongoing training to maintain licensure and improve skills.

Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule and ability to multitask.
• Reliable and punctual.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload.
• Two 21" monitors.
• Own headset (models to be recommended during interview).

Conditions of Employment

• Authorized to work in the country.
• Willing to submit background/security investigations and drug screening.

Benefits

We offer competitive compensation, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical & Other Considerations

This role requires sitting/standing for long periods, operating computer and office equipment, and occasional movement within the office. Reasonable accommodations are available per ADA guidelines.

About MCI

MCI provides industry-leading solutions in CX and DX, including BPO, IT services, and more, with a strong growth record and a diverse global presence.