Account Representative –State Farm Agent Team Member

Chris Mervin State Farm Multi-State; North Carolina; Vor Ort; USD 35.000 - 75.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Personal/sick time

Performance-based compensation

Ongoing training and coaching

Professional licensing and development

Growth opportunities within the agency

Zusammenfassung

Chris Mervin State Farm Multi-State in Cary, NC is seeking a customer-focused professional to join our in-office team. The role offers a compensation range of $35,000–$75,000+ annually with uncapped commission and no remote work.

You will assist existing customers with policy changes, billing, and service requests, and identify opportunities for additional insurance and financial services. Licensing in NC is required within 90 days.

Qualifikationen

• Strong customer service and communication skills.
• Willingness to learn and be coachable.
• Ability to handle multiple tasks and stay organized.

Aufgaben

• Provide prompt, accurate service to existing customers by phone, email, and other agency channels.
• Handle policy changes, billing questions, payments, transfers, claim submissions, and other service requests.
• Research premium changes and account discrepancies, processing cancellations and retention efforts.
• Complete assigned sales and service tasks accurately and on time.
• Make Life Insurance and Financial Services pivots and schedule qualified appointments with the Agent.
• Participate in daily service, activity, and production goals.
• Maintain accurate documentation and follow issues through resolution.

Kenntnisse

Communication

Organized

Coachable

Detail-oriented

Multitasking

Sales conversations

Jobbeschreibung

Compensation: $35,000–$75,000+ annually, combination salary + uncapped commission

We’re looking for a customer-focused, motivated professional to join our in-office team at our Cary, NC 27519 location.

No remote work available.

This is more than answering phones and processing policy changes. You’ll help existing customers solve problems, understand their coverage and billing, and identify opportunities where we may be able to help with additional insurance and financial services.

What You’ll Do

• Provide prompt, accurate service to existing customers by phone, email, and other agency channels.
• Handle policy changes, billing questions, payments, transfers, claim submissions, and other service requests.
• Research premium increases, decreases, and account discrepancies.
• Process cancellation requests and make appropriate retention efforts.
• Complete assigned sales and service tasks accurately and on time.
• Make Life Insurance and Financial Services pivots and schedule qualified appointments with the Agent.
• Participate in daily service, activity, and production goals.
• Maintain accurate documentation and follow customer issues through resolution.

What We’re Looking For

We want someone who communicates well, takes ownership of their work, enjoys helping people, and is comfortable being held accountable to measurable goals.

You should be organized, coachable, detail-oriented, able to multitask, and willing to have sales conversations when you identify a legitimate customer need.

Insurance experience is helpful, but the right attitude, work ethic, and willingness to learn matter.

Licensing Requirements

You must currently hold or be willing to obtain and maintain the required North Carolina insurance licenses:

• Property & Casualty Licenses onboard to start
• Life and Health Licenses within 90 days
• Complete required training and continuing education

$35,000–$75,000+ annually, combination salary + uncapped commission

• Paid vacation and personal/sick time
• Performance-based compensation opportunities
• Ongoing training and coaching
• Professional licensing and development
• Growth opportunities within the agency

If you’re looking for a role where you can take care of customers, develop professionally, and have your performance directly influence your earning potential, we’d like to hear from you.

State Farm Employment Disclosure

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.