Licensed Insurance Service Specialist - Community Focus

IH Mississippi Valley Credit Union; Moline (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Members Insurance, based at our River Drive headquarters in Moline, IL, seeks an experienced Insurance Service Specialist to join our agency team and deliver personalized service to members and policyholders. The role supports community-focused financial solutions and aligns with the Pathfinder culture of the credit union.

The successful candidate will handle inquiries on policy changes, coverage, billing, and claims, document interactions, obtain signatures for new business, and review policies

Qualifications

• High School Diploma or equivalent.
• Property and Casualty license.
• Exceptional member service, problem solving and decision making skills.
• Professional oral and written communications, accuracy and attention to detail.
• Reliable, dependable and responsible in all situations.

Responsibilities

• Provides exceptional service to members and potential clients on all inquiries including requests for policy changes, coverage or billing questions, claims questions or inquiries on existing policies
• Documents all member interactions and requests completely and accurately
• Obtains signatures on new business policies and processes new business files checking for coverage accuracy, forms and signatures, correct billing information and completion of post issuance forms and requests
• Thoroughly reviews existing members policies and periodically shops around with carriers for best pricing, offering the option to rewrite with another carrier if beneficial to the member
• Conducts all transactions in accordance with State Insurance laws, Agency and IHMVCU policy.

Skills

Exceptional member service

Problem solving

Attention to detail

Effective communication

Reliability

Education

High School Diploma or equivalent

Job description

Members Insurance, based at our River Drive headquarters in Moline, IL, seeks an experienced Insurance Service Specialist to join our agency team and deliver personalized service to members and policyholders. The role supports community-focused financial solutions and aligns with the Pathfinder culture of the credit union.

The successful candidate will handle inquiries on policy changes, coverage, billing, and claims, document interactions, obtain signatures for new business, and review policies