Insurance Service Specialist: Community-Driven Coverage

IHMVCU; Moline (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Members Insurance is seeking an experienced Insurance Service Specialist to join the team at our headquarters in Moline, IL. The role emphasizes delivering exceptional member service and accurate handling of policy changes, billing questions, and new business processing.

Two levels are available: Service Specialist (2+ years) or Senior Service Specialist (5+ years). Compensation will reflect experience and internal pay equity. This position is based on River Drive in Moline, IL.

Qualifications

• High School Diploma or equivalent.
• Property and Casualty license.
• Exceptional member service, problem solving and decision making skills.
• Professional oral and written communications, accuracy and attention to detail.
• Reliable, dependable and responsible in all situations.

Responsibilities

• Provide exceptional service to members and potential clients on inquiries including policy changes, coverage or billing questions, claims questions or inquiries on existing policies.
• Document all member interactions and requests completely and accurately.
• Obtain signatures on new business policies and process new business files checking for coverage accuracy, forms and signatures, correct billing information and completion of post issuance forms and requests.
• Thoroughly review existing members policies and periodically shop around with carriers for best pricing, offering the option to rewrite with another carrier if beneficial to the member.
• Conduct all transactions in accordance with state insurance laws, agency and IHMVCU policy.

Skills

Member service

Problem solving

Communication

Education

High School Diploma or equivalent

Job description

Members Insurance is seeking an experienced Insurance Service Specialist to join the team at our headquarters in Moline, IL. The role emphasizes delivering exceptional member service and accurate handling of policy changes, billing questions, and new business processing.

Two levels are available: Service Specialist (2+ years) or Senior Service Specialist (5+ years). Compensation will reflect experience and internal pay equity. This position is based on River Drive in Moline, IL.