Licensed Insurance Service Specialist

ACS Auto Club Services, Inc.; Merrillville (IN); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Plan

Paid Time Off

Job summary

The Auto Club Group in Merrillville, IN is seeking a customer-focused Field Insurance Service Representative to assist members with insurance policies, payments, renewals, and inquiries. This on-site role combines service and sales support to promote ACG insurance and membership products.

Responsibilities include policy servicing, renewals, payments, and delivering strong customer service while adhering to state rules and corporate policies. Training will be provided within 6 months.

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Skills

Customer Service

Communication

Sales Support

Insurance Knowledge

Math & Calculations

Education

High School Diploma or equivalent

Property & Casualty Insurance license

State licenses & appointments

Customer Service/Insurance Training within 6 months

Tools

PPS

IMS

POS

IPM

MS Office

Job description

The Auto Club Group in Merrillville, IN is seeking a customer-focused Field Insurance Service Representative to assist members with insurance policies, payments, renewals, and inquiries. This on-site role combines service and sales support to promote ACG insurance and membership products.

Responsibilities include policy servicing, renewals, payments, and delivering strong customer service while adhering to state rules and corporate policies. Training will be provided within 6 months.