Insurance Service & Sales Support Specialist

ACS Auto Club Services, Inc.; Appleton (WI); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Health & Wellness

401(k) and retirement benefits

PTO and holidays

Tuition assistance

Professional certification support

Job summary

The Auto Club Group (ACG) is seeking a customer-focused Insurance Service Representative in Appleton, WI to assist members with insurance policies, payments, renewals, and inquiries. The role blends service, problem solving, and sales support to promote ACG insurance, membership, and financial products.

You will handle policy servicing, provide quotes, process payments, and support retention efforts. Requires a high school diploma and an active P&C license; training completes within six months.

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Education

High School Diploma or equivalent, plus ability to obtain state licenses

Job description

The Auto Club Group (ACG) is seeking a customer-focused Insurance Service Representative in Appleton, WI to assist members with insurance policies, payments, renewals, and inquiries. The role blends service, problem solving, and sales support to promote ACG insurance, membership, and financial products.

You will handle policy servicing, provide quotes, process payments, and support retention efforts. Requires a high school diploma and an active P&C license; training completes within six months.