Licensed Insurance Sales & Service Specialist

Ryan-Smeader---State-Farm-Agent; Kalamazoo (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training and development

Career growth opportunity

Job summary

Ryan Smeader State Farm Agent in Kalamazoo, MI is seeking a licensed, motivated professional to join the team in a full-time, in-office role. The candidate will handle insurance products, policy changes, renewals, and client inquiries while identifying opportunities to cross-sell based on customer needs.

The ideal candidate is detail-oriented, energetic, and adept at balancing customer service with sales responsibilities, contributing to agency growth and service excellence.

Qualifications

• Ability to obtain insurance license is required.
• Strong communication and interpersonal skills.
• Sales-minded with a customer-first approach.
• Detail-oriented and able to multitask in a fast-paced office environment.
• Customer service and/or sales experience preferred.
• Ability to build rapport and maintain strong customer relationships.

Responsibilities

• Provide prompt, accurate, and friendly customer service to new and existing customers.
• Educate customers on insurance products, coverage options, billing, and policy changes.
• Assist with policy applications, renewals, endorsements, and account updates.
• Follow up on quotes, renewals, and customer inquiries in a timely manner.
• Identify customer needs and recommend appropriate insurance products and services.
• Support agency sales and retention goals through proactive outreach and relationship building.
• Maintain accurate records of customer interactions and policy activity.
• Respond to phone, email, and in-office inquiries with professionalism and urgency.
• Work closely with team members to deliver an excellent customer experience.

Skills

Customer service

Sales mindset

Communication

Multitasking

Team collaboration

Follow-up

Detail-oriented

Job description

Ryan Smeader State Farm Agent in Kalamazoo, MI is seeking a licensed, motivated professional to join the team in a full-time, in-office role. The candidate will handle insurance products, policy changes, renewals, and client inquiries while identifying opportunities to cross-sell based on customer needs.

The ideal candidate is detail-oriented, energetic, and adept at balancing customer service with sales responsibilities, contributing to agency growth and service excellence.