Licensed Insurance Customer Service Representative - Property & Casualty

GEICO Local Office North Port; North Port (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

GEICO Local Office North Port is seeking an energetic Customer Service Representative to assist a diverse client base. You will handle in-person and phone inquiries, provide accurate information, and build lasting relationships while maintaining confidentiality and high service standards.

The role emphasizes cross-selling opportunities, detailed recordkeeping, and teamwork in a fast-paced insurance environment. A Florida insurance license or ability to obtain one within 14 days is required.

Qualifications

• High school diploma or equivalent is required.
• Florida 2-20, 20-44 or 4-40 Insurance License (have or obtain within 14 days of job offer).
• Ability to read, write, and communicate fluently.
• Excellent grammar, computer, and typing skills.
• Ability to work in a fast-paced, high customer volume environment.
• Previous experience in customer service, preferably in an insurance or financial environment.
• Coachable, willing to learn a high volume of information, and willing to accept & learn from provided feedback.

Responsibilities

• Interact with a large volume of clients in-person and on the phone.
• Respond to client inquiries and provide accurate information.
• Establish client relationships and follow up with clients, as needed.
• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Maintain detailed records of client interactions.
• Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Collaborate with team members to ensure client satisfaction.
• Uphold company values and maintain confidentiality of client information.

Skills

Customer service

Communication skills

Computer skills

Typing

Education

High school diploma

Tools

CRM software

Job description

Job Description

The GEICO Local Office in North Port is looking for an energetic, professional and dependable Customer Service Representative. The ideal canidate will have a strong commitment to providing exceptional service to a diverse client base. This role is for goal-minded people with the drive to be their best. You’ll show our customers the value that comes with being a GEICO policyholder.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• You will be interacting with a large volume of clients in-person and on the phone.
• Respond to client inquiries and provide accurate information.
• Establish client relationships and follow up with clients, as needed.
• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Maintain detailed records of client interactions.
• Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Collaborate with team members to ensure client satisfaction.
• Uphold company values and maintain confidentiality of client information.

Requirements

• High school diploma or equivalent.
• Florida 2-20, 20-44 or 4-40 Insurance License (have, or obtain within 14 days of job offer).
• Ability to read, write, and communicate fluently.
• Excellent grammar, computer, and typing skills.
• Ability to work in a fast-paced, high customer volume environment.
• Previous experience in customer service, preferably in an insurance or financial environment.
• Coachable, willing to learn a high volume of information, and willing to accept & learn from provided feedback
• Proficient in computer systems/applications.

We are an Equal Opportunity Employer, supporting workplace diversity. Background and credit check required for employment.