Licensed Insurance Customer Service Representative

Freddie Crenshaw State Farm Agency; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Freddie Crenshaw State Farm Agency in Chicago is seeking a licensed insurance customer service professional to join our team. You will help customers with policy questions, billing concerns, and coverage changes, and document interactions.

You will follow up on outstanding requests, identify coverage needs, and coordinate handoffs to the sales team to support retention through timely communication. Licensing requirements to solicit and service State Farm products apply.

Qualifications

• Licensed to solicit and service State Farm products.
• Experience in a State Farm or insurance office.
• Experience with customer retention, policy changes, and billing follow-up.

Responsibilities

• Assist customers with policy questions, billing concerns, and coverage changes.
• Process service requests accurately and document customer interactions.
• Follow up on outstanding requests and underwriting requirements.
• Support customer retention through timely communication and problem resolution.
• Identify potential coverage needs and coordinate handoffs to sales team.
• Manage daily tasks and unresolved requests with consistent follow-through.

Skills

Customer service

Policy questions

Billing follow-up

Communication

Education

Life and Health insurance license

Job description

Freddie Crenshaw State Farm Agency, operated by Crenshaw Insurance & Financial Services, Inc., is seeking a licensed insurance customer service professional to join our Chicago team.

This is a service-focused role for someone who communicates clearly, takes ownership of customer requests, and follows through. You help customers manage their policies, resolve questions, and connect with our sales team when additional coverage needs arise.

Responsibilities

• Assist customers with policy questions, billing concerns, and coverage changes.
• Process service requests accurately and document customer interactions.
• Follow up on outstanding requests and underwriting requirements.
• Support customer retention through timely communication and problem resolution.
• Identify potential coverage needs and coordinate handoffs to sales team.
• Manage daily tasks and unresolved requests with consistent follow-through.

Preferred qualifications

• Experience in a State Farm or insurance office.
• Active Life and Health insurance license.
• Experience with customer retention, policy changes, and billing follow-up.

“This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.”