Licensed Insurance Client Advocate — Service & Growth

Freddie Crenshaw State Farm; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Paid time off

Vision insurance

Opportunity for advancement

Job summary

Freddie Crenshaw State Farm in Chicago, IL is seeking a motivated Licensed Insurance Customer Service Representative to join our growing agency. You will own customer relationships, provide exceptional service, and identify opportunities to protect our customers.

This is ideal for a licensed professional seeking a long-term career with a locally rooted State Farm office, offering in-office teamwork and opportunities for advancement.

Qualifications

• Active Illinois Property and Casualty insurance license REQUIRED.
• Previous insurance agency or insurance customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently.
• Comfortable making outbound calls and identifying sales opportunities.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Handle inbound customer calls, policy changes, billing questions, and service requests.
• Conduct proactive outbound calls to improve customer retention.
• Identify opportunities to cross-sell auto, home, renters, and life insurance.
• Schedule customer appointments and insurance reviews.
• Assist with renewals, cancellations, and policy retention.
• Maintain accurate customer records and follow-up activities.
• Meet established customer service and activity goals.

Skills

Communication

Multitasking

Outbound calling

Sales opportunities identification

Bilingual English/Spanish (preferred)

Job description

Freddie Crenshaw State Farm in Chicago, IL is seeking a motivated Licensed Insurance Customer Service Representative to join our growing agency. You will own customer relationships, provide exceptional service, and identify opportunities to protect our customers.

This is ideal for a licensed professional seeking a long-term career with a locally rooted State Farm office, offering in-office teamwork and opportunities for advancement.