Customer Service Representative - State Farm Agent Team Member

Freddieyouragent; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing paid

Health insurance

Vision insurance

Dental insurance

PTO

Training & development

Bonus potential

Flexible schedule

Competitive salary

Advancement opportunities

Job summary

Freddie Crenshaw - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, coordinate with the team, and anticipate community needs to provide outstanding service.

The role emphasizes accuracy, strong communication, and teamwork in a friendly, community-focused environment with opportunities for advancement.

Qualifications

• Customer service focus with strong communication and interpersonal skills.
• Ability to multitask and stay organized while assisting customers.
• Previous customer service experience preferred.
• Detail-oriented with a proactive, friendly approach.

Responsibilities

• Establish customer relationships and follow up as needed.
• Answer customer inquiries and requests promptly.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2018 and currently lead a close-knit team of four. Before becoming a State Farm agent, I built my career in the health and fitness industry, including experience managing a health club. I also have a strong athletic background, having played college football at both Georgia Tech and Alabama State. Those experiences helped shape the teamwork, discipline, and positive energy I bring to the agency today.

Giving back is important to me and our team. We stay active in the local community, support area food banks, and I serve on the board of a charitable organization that supports a Chicago children’s hospital.

Our agency offers health, dental, and vision insurance, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to feel supported both professionally and personally while building a rewarding career.

Our culture is tight-knit, family-oriented, and built around great attitudes and great energy. I’m looking for someone who is a genuine team player and understands the impact they can have on every person they interact with. We want someone who strives to be memorable for the right reasons - bringing positivity to the team, building meaningful relationships, and leaving customers with a lasting impression of exceptional service.

ROLE DESCRIPTION:

As a Customer Service Representative with Freddie Crenshaw - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.