Licensed Insurance Customer Service

Keith Phillips - State Farm Agency; Midlothian (VA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and sick/personal time

Growth opportunities and professional

Supportive team environment

Job summary

Keith Phillips - State Farm Agency is seeking a Licensed Insurance Customer Service Representative in Midlothian, VA. The role requires active Property & Casualty and Life & Health licenses, and focuses on helping clients with policies, billing, and claims while supporting the agent team.

The position offers competitive pay of $20–$22 per hour, with opportunities for professional growth and development in a collaborative, long-term career environment.

Qualifications

• Active Property & Casualty license.
• Active Life & Health license.
• Strong communication and organizational skills.
• Customer-focused, detail-oriented, and professional.

Responsibilities

• Answer customer questions about policies, coverage, billing, and claims.
• Build strong relationships through follow-up and guidance.
• Conduct needs-based policy reviews to ensure proper coverage.
• Support daily operations and assist the Agent and team.
• Stay current on licensing, products, and insurance updates.

Skills

Customer service

Communication

Organization

Tools

Office systems

Job description

Licensed Insurance Customer Service

Keith Phillips - State Farm Agency MIDLOTHIAN, Virginia, United States

About this position

Licensed Insurance Customer Service

Licensed Customer Service Representative – Insurance CSR – State Farm Agent Team Member

Location: Midlothian, VA | Pay: $20–$22/hr (~$40,000–$45,000/year)

Licenses required: Property & Casualty AND Life & Health. Only licensed candidates will be considered.

Join a growing State Farm independent agent office as a Licensed Customer Service Representative (Insurance CSR). If you enjoy helping people, providing exceptional customer service, and want a career in insurance, this is the role for you.

Key Responsibilities

• Answer customer questions about policies, coverage, billing, and claims
• Build strong relationships through follow-up and guidance
• Conduct needs-based policy reviews to ensure proper coverage
• Support daily operations and assist the Agent and team
• Stay current on licensing, products, and insurance updates

Requirements

• Active Property & Casualty license
• Active Life & Health license
• Strong communication and organizational skills
• Customer-focused, detail-oriented, and professional
• Comfortable using computers and office systems

Benefits

• Competitive pay: $20–$22/hr
• Paid vacation and sick/personal time
• Growth opportunities and professional development
• Supportive team environment with long-term career potential

Why Apply

Make a real difference helping clients protect what matters most while growing your career in a stable, friendly, and professional environment.

This position is with a State Farm independent agent, not State Farm Insurance Companies. Employees must meet all licensing and training requirements.