Licensed Insurance Customer Service

R K Mehrotra - State Farm Agency; Baton Rouge (LA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Time Off

Retirement Plan

Career growth

Job summary

State Farm Agency in Baton Rouge is seeking a licensed Insurance Customer Service Representative to join our team. If you are passionate about helping clients and enjoy problem-solving, this role offers growth in P&C insurance and customer service.

The ideal candidate holds an active P&C license, has experience in an insurance office or customer service, works on-site in Baton Rouge, and communicates clearly while educating clients on coverage options and billing.

Qualifications

• Active P&C license required.
• Experience in an insurance agency or customer service role.
• On-site in Baton Rouge (not remote).
• Strong communication and organizational skills.

Responsibilities

• Provide excellent customer service via phone and in-person interactions.
• Build and maintain strong client relationships.
• Educate clients on insurance policies, coverage options, claims, billing, and transfers.
• Perform needs-based policy reviews to recommend coverage options.
• Assist the agent with daily office tasks and reporting.
• Ensure timely and accurate follow-up on all client requests.
• Enhance the overall State Farm insurance customer experience.

Skills

P&C license

Customer service

Communication

Detail-oriented

Tools

Insurance software

Job description

About this position

Licensed Insurance Customer Service

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:

• Active P&C Insurance License
• Previous experience in an insurance agency or customer service role
• Ability to work on-site in Baton Rouge (not remote)
• Strong communication, organizational, and customer service skills
• Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

• Provide excellent customer service via phone and in-person interactions
• Build and maintain strong client relationships
• Educate clients on insurance policies, coverage options, claims, billing, and transfers
• Perform needs-based policy reviews to recommend coverage options
• Assist the agent with daily office tasks and reporting
• Ensure timely and accurate follow-up on all client requests
• Enhance the overall State Farm insurance customer experience

Benefits:

• Competitive salary plus performance-based bonuses
• Paid Holidays and Paid Time Off
• Health Insurance
• Retirement Plan
• Professional development and career growth in insurance sales and service

Ideal Candidate:

• Licensed in P&C insurance
• Experienced in insurance office operations
• Excellent written, verbal, and listening communication skills
• Detail-oriented, organized, and self-motivated
• Comfortable using insurance software and computer systems
• Team player who can multitask and work efficiently
• Committed to continuing education and staying up-to-date on product changes

Important Notice:

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.

Salary Information