Licensed Insurance CSR: Policy Support & Claims Expert

Keith Hargrove - State Farm Agency; Lakeland (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

License reimbursement

Simple IRA

Health insurance

Paid time off

Flexible schedule

Training & development

Advancement opportunities

Job summary

Keith Hargrove – State Farm Agency in Lakeland, FL seeks a Licensed Insurance Customer Service representative to support and retain existing policyholders. The role focuses on service, policy information, updates, and claims assistance.

You will answer questions, process changes, document interactions, and collaborate with the team to deliver reliable insurance solutions and friendly, consistent service. In-office, full-time position.

Qualifications

• Strong communication and customer service skills.
• Detail oriented with ability to multitask.
• Customer service experience preferred.
• Active Florida 2-15 license required.

Responsibilities

• Answer customer questions and provide policy information.
• Make policy changes and updates.
• Assist with insurance claims and follow up.
• Document customer interactions accurately.

Skills

Strong communication

Customer service skills

Detail oriented

Multitasking

Education

Active Florida 2-15 license

Job description

Keith Hargrove – State Farm Agency in Lakeland, FL seeks a Licensed Insurance Customer Service representative to support and retain existing policyholders. The role focuses on service, policy information, updates, and claims assistance.

You will answer questions, process changes, document interactions, and collaborate with the team to deliver reliable insurance solutions and friendly, consistent service. In-office, full-time position.