Licensed Insurance CSR – In‑Person Policy & Support Expert

Insurance Express; West Palm Beach (FL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A regional insurance agency in West Palm Beach is looking for a Licensed Customer Service Representative. In this full-time position, you will assist clients with their insurance needs, handle complaints, and manage policy changes. Candidates must possess strong communication skills and relevant licenses. The role offers a pay range of $17.00 - $20.00 per hour along with benefits, including health and dental insurance.

Responsibilities

• Identify the customers’ needs and provide solutions promptly.
• Execute policy changes accurately.
• Process policy payments efficiently.
• Manage large volumes of customer interactions.
• Provide accurate and complete information using proper tools.
• Handle customer complaints and ensure resolution.
• Keep accurate records of customer interactions.

Skills

Strong phone and verbal communication skills

Customer focus and adaptability

Ability to multi-task

Attention to detail

Education

High school degree

440 – Customer Representative License or 20-44 License

Job description

A regional insurance agency in West Palm Beach is looking for a Licensed Customer Service Representative. In this full-time position, you will assist clients with their insurance needs, handle complaints, and manage policy changes. Candidates must possess strong communication skills and relevant licenses. The role offers a pay range of $17.00 - $20.00 per hour along with benefits, including health and dental insurance.