Insurance CSR: Client Care & Policy Support

gpac; Chicago Heights (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Growth opportunities

Stable weekday schedule

Job summary

gpac is seeking a reliable Customer Service Representative for a growing independent insurance agency. You will help clients with policy servicing, renewals, billing questions, and coverage inquiries while maintaining accurate records in the agency management system.

Ideal candidates bring strong communication and organizational skills, a collaborative mindset, and a willingness to obtain a Property & Casualty license if not already held.

Qualifications

• Previous customer service or administrative experience required.
• Insurance agency experience preferred but not required.
• Property & Casualty license preferred or willingness to obtain.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Comfortable handling multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and agency management systems.
• Positive attitude and team-oriented mindset.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries.
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently.
• Handle inbound calls, emails, and customer requests in a professional and timely manner.
• Support Account Managers and Producers with administrative and service-related tasks.
• Review policies and documents for accuracy and completeness.
• Maintain detailed and organized client records within the agency management system.
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items.
• Help ensure excellent customer retention through responsive service and relationship-building.
• Stay informed on agency procedures and carrier guidelines.

Skills

Customer service

Administration

Communication

Organizational skills

Multi-tasking

Education

Property & Casualty license preferred

Tools

Microsoft Office

Agency management systems

Job description

gpac is seeking a reliable Customer Service Representative for a growing independent insurance agency. You will help clients with policy servicing, renewals, billing questions, and coverage inquiries while maintaining accurate records in the agency management system.

Ideal candidates bring strong communication and organizational skills, a collaborative mindset, and a willingness to obtain a Property & Casualty license if not already held.