Licensed CSR

The Juris Agency; Post Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Parental Leave

Career Growth Opportunities

Job summary

Howell Agency in Idaho is seeking a dedicated Customer Service Representative to support clients with policy questions, billing, and coverage updates. You will be the friendly voice of the agency, handling inquiries and maintaining accurate records in a fast-paced environment.

Qualifications include 2+ years in customer service and an active P&C license, with strong communication and teamwork. Opportunity for growth and a supportive team culture await.

Qualifications

• 2+ years of customer service experience, preferably in insurance or financial services.
• Active Property & Casualty (P&C) license.
• Strong communication and interpersonal skills.
• Friendly, upbeat personality with a customer-first mindset.
• Ability to work well in a team environment.
• High energy, professionalism, and reliability.
• Comfortable learning new systems in a fast-paced environment.

Responsibilities

• Provide outstanding customer service through phone, email, and in‑office interactions
• Assist clients with policy changes, coverage explanations, billing inquiries, and claims support
• Maintain accurate customer records and documentation
• Process payments, endorsements, renewals, and policy updates
• Support the agency team with administrative tasks and follow‑up
• Identify opportunities for cross‑selling or upselling additional products (no cold calling required unless specified)
• Contribute to a positive, collaborative team culture

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Job description

Job Description

About Us

The Howell Agency with Farmers Insurance is a fast‑growing, customer‑focused team dedicated to protecting what matters most to our clients. We pride ourselves on delivering exceptional service with professionalism, integrity, and a positive attitude. We’re looking for a motivated, energetic Customer Service Representative who thrives in a team environment and enjoys helping people.

Position Overview

As a Customer Service Representative, you will be the friendly, knowledgeable voice of our agency. You’ll support clients with policy questions, billing assistance, coverage updates, and general service needs. Your ability to build relationships, stay organized, and maintain a positive attitude will be key to your success.

Preferred Skills

Experience with Farmers Insurance systems (not required but a plus)

Bilingual abilities (if applicable)

Sales or retention experience

What We Offer

Competitive pay

Opportunities for professional growth and advancement

Supportive team environment

Training and development resources

Potential for bonuses or incentives (if applicable)

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Parental Leave
• Career Growth Opportunities

Responsibilities

Key Responsibilities

Provide outstanding customer service through phone, email, and in‑office interactions

Assist clients with policy changes, coverage explanations, billing inquiries, and claims support

Maintain accurate customer records and documentation

Process payments, endorsements, renewals, and policy updates

Support the agency team with administrative tasks and follow‑up

Identify opportunities for cross‑selling or upselling additional products (no cold calling required unless specified)

Contribute to a positive, collaborative team culture

Requirements

Required Qualifications

Active Property & Casualty (P&C) License

2+ years of customer service experience, preferably in insurance or financial services

Strong communication and interpersonal skills

Friendly, upbeat personality with a customer‑first mindset

High level of energy, professionalism, and reliability

Ability to work well in a team environment

Strong attention to detail and organizational skills

Comfortable learning new systems and working in a fast‑paced environment