Licensed Health Insurance Specialist

MCI; North Carolina; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading BPO company as a Licensed Health Insurance Specialist. This full-time role involves providing tailored insurance solutions, ensuring compliance with regulations, and delivering high-quality customer service. Ideal candidates will have a valid healthcare insurance license and strong communication skills.

Benefits

PTO

Incentives

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Previous call center experience preferred.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Respond to customer inquiries regarding coverage, benefits, claims.

Skills

Communication

Organizational Skills

Problem Solving

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

JOB TYPE

Full-Time

Position Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns regarding their insurance policies.
• Work closely with team members and departments to ensure cohesive customer service and policy management.
• Participate in ongoing training to maintain licensure and improve skills.

Candidate Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical and problem-solving skills, ability to multitask
• Ability to work efficiently in a fast-paced environment
• Dependable in completing assignments and attendance

Requirements

• Wired Ethernet connection (≥20 Mbps download, ≥10 Mbps upload)
• Two 21" monitors
• Broadband Internet via DSL, Cable, or Fiber Optic
• No wireless connections allowed for work systems
• Own headset (models to be recommended during interview)

Conditions of Employment

• Must be authorized to work in the country
• Willing to submit background/security investigation and drug screening

Compensation & Benefits

We offer competitive pay based on experience, plus benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This is largely sedentary work in a professional office environment, involving sitting/standing for long periods, operating office equipment, and occasional movement.

Reasonable Accommodation

We provide accommodations for qualified applicants with disabilities as required by law. Contact Human Resources for assistance.

Diversity and Equality

We embrace diversity and are committed to a work environment free from discrimination and harassment. All employment decisions are based on merit and qualifications.

About MCI

MCI is a prominent BPO provider helping clients with customer experience and digital transformation solutions. Recognized for rapid growth and industry leadership, MCI operates multiple facilities across North America and beyond, employing over 10,000 professionals.

Disclaimer

This description provides a general overview and is not exhaustive. Responsibilities and qualifications may change. Employment is at-will, and this description is not a contract.