Licensed Health Insurance Specialist

MCI; Montgomery (AL); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading BPO company as a Licensed Health Insurance Specialist, providing tailored solutions and excellent customer service. Engage with clients, assist in selecting insurance policies, and ensure compliance with regulations. Enjoy a remote work environment with comprehensive benefits.

Benefits

PTO

Incentives

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Paid Training

Casual Work Environment

Qualifications

• Previous call center experience preferred.
• Flexible schedule and ability to work in a fast-paced environment.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Ensure compliance with insurance regulations.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type

Full-Time

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in training and professional development to maintain licensure.

Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Own headset (specific models to be recommended).

Conditions of Employment

• Legal authorization to work in the job location.
• Willingness to undergo background checks and drug screening.

Compensation & Benefits

Starting salary based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth, paid training, and a casual work environment.

Physical and Other Requirements

Primarily sedentary work with computer and phone use; occasional movement; ability to lift up to 40 pounds; reasonable accommodations available per ADA.

Diversity & Equal Opportunity

MCI promotes a diverse, inclusive, and discrimination-free workplace. All employment decisions are based on merit and qualifications, without regard to protected characteristics.

About MCI

MCI provides business process outsourcing, IT services, and customer experience solutions, with a strong growth record and multiple global locations. We focus on digitalization and delivering value to clients.

Additional Notes

This description provides a general overview and is not exhaustive. Employment is at-will, and the company may revise this description as needed.