Licensed Health Insurance Specialist

MCI; Missouri; Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading BPO company as a Licensed Health Insurance Specialist. This full-time remote role involves guiding customers in selecting insurance policies, ensuring compliance with regulations, and delivering excellent customer service. Ideal candidates will possess a valid health license and strong communication skills.

Benefits

Paid Time Off

Health, Dental, and Vision Coverage

Retirement Savings Options

Paid Training

Qualifications

• Valid Healthcare Insurance License required.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Educate customers on healthcare options and insurance policies.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service.

Skills

Communication

Organizational Skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Join Our Team as a Licensed Health Insurance Specialist at MCI

We are seeking a dedicated Licensed Health Insurance Specialist to join our team at MCI. This role involves educating and guiding customers in selecting the insurance policies that best meet their needs. A valid health license is required for this position.

Position Details:

• Type: Full-Time, Remote Work-at-Home

Company Overview: MCI is a leading Business Process Outsourcing (BPO) company committed to excellence and innovation in delivering tailored solutions to our clients.

Key Responsibilities:

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on changes in insurance regulations and healthcare policies.
• Promote insurance products to meet sales targets.
• Work collaboratively with team members and departments.
• Participate in ongoing training to maintain licensure and improve skills.

Qualifications:

• High school diploma or GED
• Valid Healthcare Insurance License
• Proficiency in Microsoft Office Suite
• Excellent communication and organizational skills
• Flexible schedule and ability to multitask

Technical Requirements:

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds
• Two 21" monitors
• Own headset (models to be recommended during interview)

Additional Conditions:

• Authorized to work in the job location
• Willing to undergo background/security checks and drug screening

Benefits:

• Paid Time Off and holidays
• Incentives and rewards programs
• Health, dental, and vision coverage
• Retirement savings options
• Disability and life insurance
• Opportunities for career growth and internal promotions
• Paid training and a collaborative work environment

If you are motivated, dedicated, and possess the necessary licensure, we encourage you to apply and join our team at MCI.