Licensed Health Insurance Specialist

MCI; South Dakota; Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading BPO company as a Licensed Health Insurance Specialist. This full-time role involves educating customers on insurance options, ensuring compliance with regulations, and delivering high-quality service. Ideal candidates will have a valid health license and strong communication skills. Enjoy competitive pay and benefits in a supportive work environment.

Benefits

PTO

Bonuses

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Paid Training

Career Growth Opportunities

Supportive Work Environment

Qualifications

• Valid health license required.
• Call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Ensure compliance with insurance regulations.

Skills

Communication

Organizational Skills

Interpersonal Skills

Analytical Skills

Multitasking

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type

Full-Time

Role Description

We are seeking an onsite licensed health insurance specialist who will play a vital role in educating and guiding customers in selecting the insurance policies that best meet their needs. Please note that a valid health license is required for this position.

Application Process

To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their requirements and offer suitable solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns with their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Call center experience preferred
• Proficiency in Microsoft Office
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical, and multitasking skills
• Ability to work efficiently in a fast-paced environment
• Dependability in completing assignments and attendance

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
• Two 21" monitors
• Broadband Internet via DSL, Cable, or Fiber Optic
• No wireless connections allowed for work access
• Own headset (specific models to be recommended)

Conditions of Employment

• Authorization to work in the job's country
• Willingness to submit to background/security investigation and drug screening

Compensation & Benefits

Competitive salary based on experience, with benefits including PTO, bonuses, health coverage, retirement plans, disability, life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Accommodation & Diversity

MCI provides reasonable accommodations for qualified applicants with disabilities and embraces diversity and equal opportunity in all employment aspects.

About MCI

MCI is a prominent BPO company offering solutions across various industries, recognized for rapid growth and industry leadership. We operate multiple facilities across North America and internationally, providing a broad range of tech-enabled services.

Additional Details

Job level: Entry level

Employment type: Full-time

Industry: Outsourcing and Offshoring Consulting