Licensed & Experienced Insurance Customer Service Representative

State Farm - Maggie Bringa; Waukesha (WI); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Full Health Insurance Coverage

Paid Time Off & Vacation Days

Insurance Licensing Coverage

Annual Incentives & Competitive Rewards

Supportive Team Culture

Job summary

A community-focused insurance provider in Waukesha, WI, is seeking a Front-end Supervisor to manage office operations and enhance customer experience. The ideal candidate will have strong organizational skills, proficiency in phone communication, and a Property and Casualty license. Responsibilities include addressing customer inquiries, maintaining office supplies, and ensuring effective office scheduling. A salary of $20 - $25 per hour is offered, alongside a supportive team culture and comprehensive benefits package.

Qualifications

• Strong organizational skills to manage office operations.
• Experience in management or customer service preferred.
• Ability to maintain a friendly and professional demeanor.

Responsibilities

• Respond to customer questions and complaints promptly.
• Maintain efficient office scheduling and traffic direction.
• Supervise front-end operations smoothly.

Skills

Organizational skills

Customer service experience

Proficient phone skills

Spanish-speaking

Education

Some college preferred

Property and Casualty license

Tools

Microsoft Outlook

Microsoft Word

Job description

Seeking a self-starter individual with strong organizational skills to oversee office operations as a front‑end supervisor in Waukesha, WI. Essential requirements include proficient phone skills and typing abilities. Responsibilities will involve addressing customer inquiries regarding billing, processing changes, and managing the existing client portfolio, handling cash transactions, preparing bank deposits, and serving as the initial point of contact for office visitors. The role is performed with a smile on your face. Please and thank you are two key words we use frequently.

We value our team members and are proud to offer a comprehensive benefits package, including:

• Full Health Insurance Coverage (Marketplace)
• Paid Time Off & Vacation Days to relax and recharge
• Coverage for Insurance Licensing & one test
• Annual Incentives & Competitive Rewards Program – including exciting prizes and recognition
• Supportive Team Culture that celebrates your growth and success as an individual and the office
• Full‑time role
• This position cannot be remote

Join a company that truly invests in its people! We work as a team that thrives; we all do. If you believe you possess the necessary qualifications, we encourage you to submit your application promptly.

Responsibilities

• Promptly respond to the customer’s questions, complaints, and comments according to our standards.
• Keep the schedule for the office running smoothly and timely.
• Direct incoming traffic to their correct appointment location.
• You will maintain supplies for the entire office.
• Do everything that needs to be done with a smile.
• Handle the ordering and maintenance of office supplies.
• Handle deliveries and pickups.
• Answer general calls and direct them to the appropriate party.
• Always maintain a professional and positive attitude.
• Be a Front‑end Supervisor.

Qualifications

• Property and Casualty license REQUIRED.
• Spanish‑speaking preferred.
• Organized and capable of using Microsoft tools (Outlook, Word).
• Some college preferred.
• A quick learner would be desired.
• Good note taker.
• Management or Customer Service experience.
• A friendly face with a smile for all.

Compensation

$20 - $25 hourly