Licensed Customer Service Representative - Allstate Agency

Allstate Coast to Coast Insurance Group of Florida; United States; Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Paid holidays

Paid time off

Ongoing training and development

Growth opportunities within the agency

Supportive team environment

Résumé du poste

Coast to Coast Insurance Group of Florida in Melbourne, FL seeks an experienced Customer Service Representative to service personal lines, process policy updates, and assist clients with billing and coverage questions. You will deliver high-quality service via phone, email, and text, maintain accurate records, support retention and renewals, and collaborate with carriers.

A professional, customer-focused attitude and strong organizational skills are essential.

Qualifications

• Active Florida 4-40, 20-44, or 2-20 license required
• Minimum 1-2 years of insurance customer service experience required
• Experience servicing personal lines insurance policies
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional and customer-focused attitude

Responsabilités

• Assist customers with policy changes, endorsements, billing inquiries, and coverage questions
• Process policy updates and maintain accurate records
• Conduct policy reviews and identify customer needs
• Support retention and renewal efforts
• Communicate with insurance carriers on behalf of clients
• Deliver exceptional customer service via phone, email, and text
• Assist with cross-selling opportunities when appropriate

Connaissances

Active Florida 4-40 license

Insurance customer service

Personal lines Insurance

Description du poste

Job Description

Coast to Coast Insurance Group of Florida | Melbourne, FL (Pineda Commons Plaza)

Experienced Insurance Professional Wanted

Coast to Coast Insurance Group of Florida is a growing Allstate agency seeking an experienced Customer Service Representative to join our team in Melbourne, Florida.

Located in Pineda Commons Plaza near Sprouts Farmers Market, our agency is committed to delivering exceptional service and building long-term relationships with our customers.

The ideal candidate is organized, detail-oriented, and experienced in servicing personal lines insurance policies.

Responsibilities

• Assist customers with policy changes, endorsements, billing inquiries, and coverage questions
• Process policy updates and maintain accurate records
• Conduct policy reviews and identify customer needs
• Support retention and renewal efforts
• Communicate with insurance carriers on behalf of clients
• Deliver exceptional customer service via phone, email, and text
• Assist with cross-selling opportunities when appropriate

Qualifications

• Active Florida 4-40, 20-44, or 2-20 License required
• Minimum 1-2 years of insurance customer service experience required
• Experience servicing personal lines insurance policies
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional and customer-focused attitude

Benefits

• Competitive salary
• Paid holidays
• Paid time off
• Ongoing training and development
• Growth opportunities within the agency
• Supportive team environment