Licensed Customer Service Rep

American Financing; Aurora (IL); On-site; USD 36,000 - 115,000; Full time

Job summary

American Financing is seeking a Licensed Customer Service Representative to join their team in Aurora, IL. This entry-level position offers extensive training and development opportunities for NMLS licensed individuals, with the potential for advancement to Senior Loan Officer roles. Enjoy a dynamic work environment with a competitive compensation package that includes a base salary and bonuses.

Benefits

Medical, Dental, Vision

401k

Paid time off and sick days

Long-term paid disability

Paid maternity and bonding leave

Qualifications

• Active NMLS Unique Identifier required.
• Minimal to moderate Mortgage experience/knowledge desired.
• Bilingual candidates preferred.

Responsibilities

• Taking inbound customer calls for mortgage applications.
• Completing outbound calls to move files forward.
• Setting appointments for pre-qualification reviews.

Skills

Bilingual (Spanish/English)

Customer service

Mortgage knowledge

CRM familiarity

Education

High School degree

Job description

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Description

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

Description

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.

• Casual work environment
• Family-owned, Customer-focused
• Denver Post Top Workplace
• Top 50 Family-Owned Business
• Best of Colorado Business
• Inc. 5000 Fastest-growing Private Company
  
  

Job Summary

The Licensed Customer Representative position is a licensed, entry level position designed to provide experience, training and development for NMLS licensed individuals who want to establish a career as a Mortgage Consultant. This is a great role to learn and then move into a Senior Loan Officer position

What You Will Bring

• Active NMLS Unique Identifier #
• Active Colorado mortgage license (Additional Licenses a plus)
• Minimal to moderate Mortgage experience/knowledge
• Bilingual (Spanish/English) a PLUS
• High School degree
• Familiarity with CRM systems and practices
• Proficient in processing, servicing, auditing
  
  

Duties And Responsibilities

• Taking inbound customer calls to identify what the customer is looking to accomplish.
• Completing outbound calls to customers to complete the application and move the file forward.
• Taking a complete 1003 URLA Application
• Setting Appointments to review Pre-Qualification
• Following up with customers to ensure timely delivery to American Financing of all income and application documentation.
• Meet or exceed the daily and monthly sales expectations set by management, while providing an exceptional customer experience
  
  

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

What We Bring

• Medical, Dental, Vision, 401k
• Paid time off and sick days
• Paid holidays
• Long-term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided
  
  

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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