Licensed Customer Representative

Talent Catch; Delray Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits after 90 days

On-site role in Delray Beach

Career development opportunities

Team environment

Job summary

Talent Catch in Delray Beach, FL is seeking a Florida 4-40 licensed Customer Representative to join our team. You will be the main point of contact for policyholders, ensuring their insurance needs are met with professionalism and accuracy.

The role involves handling policy changes, payments, renewals and general service requests while building long-term customer relationships. Experience in an insurance agency and a customer-driven mindset are highly valued in this on-site position.

Qualifications

• Active Florida 4-40 license is essential.
• Experience in an insurance agency is preferred.
• Strong customer service and communication skills are required.
• Professional and dependable approach, with attention to detail.
• Ability to work independently and with a team.

Responsibilities

• Be the key contact for policyholders and handle day-to-day insurance needs.
• Explain policy information clearly to customers and respond to inquiries.
• Process policy changes, payments, certificates, and general service requests.
• Assist with renewals, account updates and ongoing policy requirements.
• Communicate with customers by phone, email and in person.

Skills

Active Florida 4-40 license

Customer service

Communication

Organizational skills

EZLynx experience

Tools

EZLynx

Job description

An established insurance agency in Delray Beach is looking for a Florida 4-40 Licensed Customer Representative to join its team. This role would suit someone who combines strong customer service skills with a working knowledge of insurance and enjoys helping clients find answers, resolve queries and manage their policies with confidence.

You’ll be joining a growing agency where customer relationships matter, with the opportunity to build on your insurance experience and develop your career in the industry.

The Role

You’ll be a key point of contact for policyholders, helping ensure their day-to-day insurance needs are handled efficiently and professionally.

The position involves:

• Responding to customer enquiries and explaining policy information clearly.
• Processing policy changes, payments, certificates and general service requests.
• Supporting clients with renewals, account updates and ongoing policy requirements.
• Communicating with customers by phone, email and in person.
• Building positive, long-term relationships with policyholders.
• Recognising opportunities to address additional coverage needs and provide further assistance.
• Keeping customer records and policy details accurate within the agency management system.
• Working closely with colleagues to maintain a reliable, responsive service.

What You’ll Need

• An active Florida 4-40 Resident Customer Representative License — essential.
• Previous insurance agency experience is preferred.
• Strong customer service and communication skills.
• A professional, dependable approach and a genuine interest in helping people.
• Good organisation and attention to detail.
• The ability to manage tasks independently while working effectively with a team.

Experience using EZLynx would be an advantage.

Salary & Benefits

• Benefits available after 90 days.
• Opportunities for professional development and career progression.
• A supportive team environment.
• Full-time, on-site work in Delray Beach, Florida.