Licensed Account Representative (Customer Service) - Trenton

NJM Insurance Group; Trenton (NJ); Hybrid; USD 51,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match up to 8%

Tuition reimbursement

Life insurance

Disability coverage

Paid parental leave

Job summary

NJM Insurance Group in Trenton seeks a Licensed Account Representative to assist customers with personal lines inquiries, policy setup, and transactions. You will receive paid training and state licensure support to prepare for success in a high-volume contact center.

Work hours include a day shift with Saturday rotation; a 5% shift differential applies. A strong customer-service background and a quiet home office are required.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
• Accurate keyboarding skills.
• Superior listening skills.
• Strong multi-tasking ability.
• Prior customer service or contact center experience.
• Quiet, distraction-free work area at home.
• High School Diploma or GED is required; an associate’s or bachelor’s degree is desired.
• Bilingual skills are valued, but not required.
• Personal Lines Authority License is a plus

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
• Demonstrate effective time management to achieve performance goals/targets.
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Skills

Customer service

Verbal communication

Written communication

Active listening

Multitasking

Keyboarding

MS Outlook

MS Word

Bilingual (benefit)

Education

High School Diploma or GED

Associate degree (preferred)

Bachelor’s degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Job description

## Licensed Account Representative (Customer Service) - TrentonApplylocations: NJM - Trentontime type: Full timeposted on: Posted Yesterdayjob requisition id: R2008070Do you have a passion for customer service? Are you looking for a company that offers *you* more? Come talk to NJM Insurance Group, a **5******-**time recipient of the Forbes Best Employers in New Jersey** about joining our Contact Center!Join a best-in-class team that has been certified by **J.D. Power** for providing personal lines customers with an exceptional Auto Claims Experience - **7****years in a row**!**Our Contact Center team enjoy:*** Salary begins at **$51,120.55** with the potential to earn more if you are licensed with experience *(Salary is commensurate with experience and credentials)** Company paid training and professional state licensure.* Potential annual bonus incentive worth up to 7.5% of your first year’s base salary* Hybrid work schedule once training is completed* An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%**The Opportunity**NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.**Available Shift(s):****Day Shift*** *Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)** *One weekday and Sundays off** *Include a 5% shift differential****The start date for this opportunity is set for 10/26/2026.*****Responsibilities*** Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls* Provide coverage options best suited to accommodate individual needs and administer transactions when necessary* Demonstrate effective time management to achieve performance goals/targets* Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.**Requirements*** Excellent verbal and written communication skills* Strong computer and navigation skills including proficiency in Microsoft Outlook and Word* Accurate keyboarding skills* Superior listening skills* Strong multi-tasking ability* Prior customer service or contact center experience* Quiet, distraction-free work area at home* High School Diploma or GED is required; an associate’s or bachelor’s degree is desired* Bilingual skills are valued, but not required* Personal Lines Authority License is a plus**Benefits Offered:*** Medical Insurance (Blue Cross Blue Shield)* Dental Insurance (Delta Dental)* Vision (Delta Vision/ VSP)* Flexible Spending Account* Discounts on NJM auto insurance* Tuition reimbursement* Life insurance* Plus, additional company discounts for items like travel, service, car rental and more!Starting Rate: $0Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.### About Us**What Makes NJM Different?** The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years. **Come join us! It’s time for *you* to make a difference on our remarkable team.**