License Permit Program Associate - Limted Term Employment

State of Wisconsin; Madison (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Casual office atmosphere

Telework options depending on position

Flexible work schedules

Job summary

State of Wisconsin is seeking a customer service focused LTE licensing support professional to join a collaborative team in Madison. The role involves handling licensing applications and renewals, providing regulatory information, and working with the public throughout the process.

The position is headquartered at the Hill Farms State Office Building in Madison, WI, with a requirement to work 3 days in office per week.

Qualifications

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (phone, email, fax, in person).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable.
• Experience reviewing documents for completeness, accuracy, and compliance with established requirements.

Responsibilities

• Review online and paper/electronic applications for completeness, fees, and signatures as required.
• Match supporting documents to the application file (fingerprints, diplomas, transcripts, exam scores, verifications, etc.).
• Review incoming supporting documents for completeness and update the internal checklist.
• Keep current with state statute and administrative rules changes, board directives, and Department policies affecting licensure for assigned professions.
• Issue temporary, limited, and permanent credentials when requirements are met.
• Use internal system to answer phone in a friendly, professional manner.
• Maintain procedures for duties performed and identify the need for new or revised procedures.

Skills

Customer service

Communication

Problem solving

Tools

Salesforce

Microsoft Office

Outlook

Excel

Adobe

SharePoint

Job description

Introduction

What We Are Looking For: We are looking for a customer service focused individual who wants to be part of a collaborative team that performs licensing support functions for various assigned licensing areas regulated by the Department.

Where We Are Located

This position is headquartered at the Hill Farms State Office Building in Madison, WI and is required to work 3 days in office per week.

DSPS is a great place to work! In addition to meaningful and rewarding work, we provide:

• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals and overall well-being

LTE positions assist in the development of your skills and experience and offer growth potential via opportunities to join our team in a permanent role! For more information on DSPS you can visit our website by clicking here.

Duties

This position will perform licensing support functions for various assigned licensing areas regulated by the Department. This position will work directly with the public in the application and renewal process and provide regulatory information. Some of these duties include:

• Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
• Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
• Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
• Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
• Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
• Utilizing internal system to answer phone in a friendly, professional, and helpful manner.
• Maintain procedures for duties performed and identify the need for new or revised procedures.

Salary Information

This position is in schedule-range (02-11) with an hourly rate of $25.04. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This classification is temporarily approved for a $3.00 per hour add on through the 2023-25 Compensation Plan.

Job Details

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enroll in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours in 26 consecutive pay periods (1 year).

Wisconsin Residency Is Required For Limited Term Employment Positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

Qualifications

A minimally qualified applicant must have experience with all the below:

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience reviewing documents for completeness, accuracy, and compliance with established requirements.