Intake and Monitoring Program Supervisor

State of Wisconsin; Madison (WI); Hybrid; USD 73,000 - 83,000; Full time

Benefits offered by this job

Paid time off (3.5 weeks)

9 paid holidays

Telework options

Excellent pension with employer match

Well Wisconsin Wellness Program

Employee assistance program

Total Rewards Calculator

Job summary

State of Wisconsin in Madison seeks an Intake & Monitoring Program Supervisor within the Division of Legal Services & Compliance. You will lead a team handling complaint intake, monitoring programs, and compliance with disciplinary orders.

The role requires coordinating workflows, coaching staff, and serving as a liaison to boards and department colleagues. The position offers hybrid work from the Hill Farms State Office Building, with telework options within Wisconsin.

Qualifications

• Experience leading or supervising employees.
• Experience leading or managing projects or process improvements with competing priorities in a high-volume or deadline-driven environment.
• Experience interpreting and applying statutes, administrative rules, regulations, or policies.
• Experience assisting internal and external customers with questions regarding complex business operations, policies, and procedures.

Responsibilities

• Supervise staff responsible for processing complaints.
• Coordinate workflows for intake and monitoring programs.
• Maintain efficiency of processes within the division.
• Assist with complex complaint intake and monitoring programs.
• Serve as a liaison to professional boards and department staff on intake, monitoring and compliance matters.

Skills

Leadership

Customer service

Process improvement

Policy interpretation

Job description

Introduction

Use your leadership and customer service experience and join the Wisconsin Department of Safety and Professional Services as an Intake & Monitoring Program Supervisor (Records Management Program Supervisor) in the Division of Legal Services & Compliance!

The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For:

A team leader with customer service experience who thrives in a high-volume, deadline-driven environment to join the Division of Legal Services & Compliance to supervise staff, coordinate workflows, maintain efficiency of processes, and assist with complex complaint intake and monitoring programs.

Where We Are Located:

This position currently offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison at least 2 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

What We Offer:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This position oversees the Complaint Intake and Monitoring programs, including the Professional Assistance Procedure (PAP). This position supervises staff responsible for processing complaints against credential holders, monitoring compliance with disciplinary orders, and administering a confidential assistance program for credential holders with drug and alcohol dependencies. As a member of the management team, this position supports program effectiveness and serves as a liaison to professional boards and department staff on complain intake, monitoring, and compliance matters.

Salary Information

This position (Records Management Program Supervisors) is in schedule-range (81-03) with an annual salary of $72,800-$83,200, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

• Experience leading or supervising employees. (Activities include assigning or prioritizing work, providing coaching and feedback, supporting employee development, addressing performance concerns, and/or evaluating employee performance.)
• Experience leading or managing projects or process improvements with competing priorities in a high-volume or deadline-driven environment. (Activities include establishing/changing priorities, communicating changes, monitoring work processes, and/or meeting deadlines).
• Experience interpreting and applying statutes, administrative rules, regulations, or policies.
• Experience assisting internal and external customers with questions regarding complex business operations, policies, and procedures though various methods (e.g. phone, in-person, written correspondences, presentations, etc.).

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience analyzing operational data to identify trends, establish priorities, measure performance, and/or allocate resources.
• Experience developing, implementing, or improving policies or procedures.
• Experience administering and/or overseeing two or more distinct program areas simultaneously.

Deadline to Apply

The deadline to apply is 11:59pm CST on October 29, 2026.